Returns Policy

We want you to love what you order. Because trading cards are market-priced, easy to swap, and can be tampered with, our policy follows common practice for collectible retailers: sealed and random products are final sale, while condition, damage, and shipping errors are always made right.

Our Authenticity Promise

Every card and item we sell is guaranteed authentic. If you believe an item is counterfeit, contact us right away for a full refund.

Final Sale Items

The following are final sale and cannot be returned or exchanged, except for damage, defects or errors on our part:

• Sealed booster packs, boxes and cases (once opened)
• Mystery products and blind or random items
• Limited and exclusive drops, pre-orders and event items
• Graded or authenticated slabs and autographed items
• Gift cards and Passport memberships
• Purchases made at vending machines

Unopened Sealed Products

Factory-sealed products that are unopened and in original condition may be returned within 7 days of delivery with our approval. Items must be returned with the shrink-wrap and seals intact. A 10% restocking fee may apply unless the return is due to our error.

Single Cards

If a card is not in the condition described, contact us within 48 hours of delivery with clear photos. Approved cards must be returned in the same protective packaging (sleeve, top-loader or case) for a refund or replacement.

Apparel and Patches

Unworn, unwashed apparel and unused patches with tags may be returned within 14 days of delivery. Return shipping is paid by the customer unless the item was defective or incorrect.

Damaged, Missing or Incorrect Items

Contact us within 48 hours of delivery with your order number and photos (and an unboxing video for high-value orders). We will replace, refund or file a carrier claim, at our discretion.

Vending Machine Issues

If a machine charges you and does not dispense your item, email us within 48 hours with the machine location, date, time and amount. We will refund the charge or replace the item.

How to Start a Return

Email hello@goldcitygaming.com with your order number and reason. Wait for written approval before shipping anything back. Returns sent without approval may be refused. We recommend tracked, insured shipping; we are not responsible for returns lost in transit.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect the item. Original shipping charges are non-refundable unless the return is due to our error. Please contact us before opening a payment dispute so we can resolve the issue quickly.

Contact Us

Questions? Email hello@goldcitygaming.com or call 754-423-1785.